Tenant Guide & Services

A friendly, professional, and personal service to help you find and enjoy your ideal home in Hull or surrounding areas. We’re here to make your move completely stress-free.

Renting With Headstart Properties

At Headstart Properties UK Ltd, we offer a dedicated, personal approach to prospective tenants. From accompanied viewings tailored around your schedule to direct access to a Partner for maintenance needs, we ensure your tenancy runs smoothly from day one.

  • Constantly updated selection of available properties

  • Accompanied viewings 7 days a week (including evenings & weekends)

  • Fast-track referencing turnaround to help you move quickly

  • ARLA Propertymark accredited with full Deposit Protection (DPS)

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Agents You Can Trust

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a kitchen with white cabinets
26 +

Years of Letting Properties

240 +

Properties Let by Headstart

190 +

Properties Managed

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A Five Star Service

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Essential Information for Tenants

  • Holding Deposit: 1 week’s rent payable to reserve the property while referencing is conducted.

  • Security Deposit: Equivalent to 1 month’s rent, registered with the Deposit Protection Service (DPS) within 14 days of your check-in date. You will receive a certificate with your unique DPS ID number.

  • Tenancy Type: We offer Assured Periodic Tenancies.

  • Initial Move-In & Rent: First month’s rent and deposit must be paid in cleared funds (direct bank transfer, banker’s draft, or cash—cheques are not accepted) prior to key handover.

  • Ongoing Rent: Rent is paid monthly in advance by standing order, set up for your original move-in date. Headstart Properties will provide a standing order form at check-in.

  • Permitted Payments:

    • Tenancy alteration fee: Up to £50.00 (inc. VAT) for requested changes to the agreement during the tenancy.

    • Lost keys or security devices: Payment of reasonably incurred costs (up to £50.00 inc. VAT).

  • Reference Consent: By applying, you agree for Headstart Properties UK Ltd to obtain referencing, credit checks, and employment details on your behalf.

  • Photographic Inventory: A detailed photographic inventory is provided at check-in. You have 7 days to review, note any discrepancies, sign, and return it.

  • Routine Inspections: Quarterly inspections are carried out on all fully managed properties. Any maintenance or damage will be documented with photographs and reported to your landlord.

  • Maintenance & Repairs: As a tenant, you must report any maintenance issues or necessary repairs as soon as they occur. Failure to do so may make you liable for subsequent permanent damage.

  • Emergency Support: Managed properties have 24/7 access to a partner of the company for any urgent maintenance needs.

  • Utility Charges: All monthly rents are exclusive of utility charges. You are directly responsible for Gas, Electricity, and Water bills. Meter readings are taken at check-in to help you transfer accounts into your name.

  • Council Tax: We notify the local authority upon your move-in. You are responsible for paying the calculated council tax until the date you hand back the keys.

  • TV License & Telephone: Tenants are directly responsible for the TV license and setting up/terminating their own telephone or broadband accounts.

  • Contents Insurance: You are strongly advised to obtain contents insurance for your personal possessions. Damage to landlord possessions or property caused by tenant negligence may incur excess charges.

  • Giving Notice: If you intend to vacate during a periodic tenancy, a minimum of 2 month’s written notice is required, expiring before a rent due date.

  • Checkout Procedure: Upon receiving notice, we will confirm the checkout process. A final checkout inspection will take place against the original inventory, meter readings will be taken, and all keys/fobs must be returned.

  • Property Condition: Properties must be thoroughly cleaned prior to checkout, all personal possessions removed, and mail redirected.

  • Deposit Return: Your deposit is returned via the Deposit Protection Service (DPS) after obligatory checkout checks are complete. Deposits cannot be used to pay your final month’s rent.

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What Our Customers Say...

A really good company to deal with. They care about both Landlords and Tenants. Issues are dealt with very promptly. They take the time to match tenants to suitable properties which makes for excellent longterm lets.

Joyce Kent

Landlord

It was an easy application process and the agency was so kind through it all rendering all the support they can. I absolutely recommend Headstart Properties to anyone looking to rent a house or flat.

Kehinde Eweje

Tenant

Excellent top class service, friendly informative and all explained in everyday English. Thank you Carol and Dave for a smooth trouble free experience.

Matt Dowd

Tenant

Amazing from start to finish, from the gentlemen sorting the viewing, to the lady in the office and the maintenance guy – all were brilliant. Nothing was ever to big for them to fix, no matter the time. Would definitely recommend and use again.

Louise Thompson

Landlord

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